Return Policy
At Five Cowries, we strive to provide our customers with the best shopping experience possible. We understand that sometimes a product may not meet your expectations, and we are here to help. Our return policy is designed to be fair and transparent, ensuring that you have peace of mind when making a purchase from our store.
Returns
If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to return the item for a refund or exchange. Please note that the item must not be damaged and be in the same condition that you received it.
There are certain items that are exempt from being returned, custom and/or personalized products. Unless the mistake is from our end.
To initiate a return, please provide us with a receipt or proof of purchase. Please follow the instructions provided by our customer service team.
Refunds
Once we receive your returned item, the refund will be processed and applied to your original method of payment.
Late or Missing Refunds
It may take some time for the refund to be officially posted by your bank or credit card company. If you still have not received your refund, please contact your credit card company and bank for further assistance. If necessary, you can also reach out to our customer service team for support.
Exchanges
Items can be replace or exchanged as long as they are not defective or damaged (unless due to our error); and not customized or personalized. Please contact our customer service team at fivecowries.com@gmail.com to initiate the exchange process. You will be provided with further instructions on how to return the item and receive a replacement.
Shipping
If you need to return an item, please mail it to the following address: 8777 Contee Road, #102, Laurel MD 20708, United States.
If you have any further questions or concerns regarding our return policy, please do not hesitate to contact us. We are here to assist you and ensure that you have a positive shopping experience with Five Cowries.
- Returns accepted for 30 days
- Free return shipping
- No restocking fee
- No final sale items